Cancellation and Refund Policy
At Blue Horse Education Pvt Ltd, we value our customers’ satisfaction and strive to provide transparent and fair policies for cancellations and refunds related to our services, which include student visas, tourist visas, and financial assistance.
Return and Exchange Period:
Student Visas and Tourist Visas:Cancellation requests for our visa services can be made within 30 days from the date of case booking.
Financial Assistance:Cancellation requests for financial assistance services can be made within 30 days from the date of case booking .
Initiating a Return or Exchange:To request a cancellation, refund, or exchange, please contact us at the following email addresses, depending on your location:
Australia Office:
Email: bheoverseas@bluehorseedu.com
India Office:
Email: info@bluehorseedu.com
Please provide the following information in your request:
Name
Contact Information
Service Type (e.g., student visa, tourist visa, or financial assistance)
Date of Purchase
Reason for Cancellation, Refund, or Exchange
Refund Processing Time:Upon receiving your valid request for cancellation or refund, we will process it in a timely manner. Refunds will typically be processed within 15 business days from the date of your request approval.
Additional Information:
Refunds will be issued using the same payment method used for the original purchase. For instance, if you made the payment via credit card, the refund will be credited to the same credit card.
Please note that any third-party fees incurred during the payment process (e.g., transaction fees, currency conversion fees) are non-refundable.
In cases where our services have already been rendered, such as visa application assistance or consultation services, refunds may be subject to deductions based on the work completed.
We reserve the right to decline a refund request if it does not meet our specified criteria or if there is evidence of misuse or abuse of our cancellation and refund policy.
For any inquiries or clarification regarding our cancellation and refund policy, please contact us at the provided email addresses or visit our offices at the addresses mentioned below:
Australia Office Address:
Suite 109C, 530 Little Collins Street,
Melbourne, Victoria, 3000
Phone: +61 478 438 908
India Office Addresses:
Head Office:
SCO-122, First Floor, B-Block, Ranjit Avenue,
Near Vishal Mega Mart, Amritsar, Punjab, 143001
Branch Office:
SCO-37, First Floor, B-Block, Ranjit Avenue,
Near Peddlers, Amritsar, Punjab, 143001
Phone: +91 90561 22207
License No: M.A.-1(4)160
